Terms of Service

1. About these terms

These terms govern your use of Connor Snow Fitness's website and services, provided by Connor Snow (“we,” “us,” “our”).

2. The service

Connor Snow Fitness provides online personal training, including a personalised training programme, nutrition guidance, weekly live 1-1 online sessions, weekly check‑ins, progress tracking, and direct messaging with your trainer, as described on our packages page at the time you subscribe.

A free 15-minute consultation is available before subscribing, to check the service is right for you.

3. Eligibility

You must be 18 or older to use this service. By subscribing, you confirm that you are.

4. Health disclaimer — please read this section carefully

Exercise carries an inherent risk of injury. Before starting this or any training programme, we strongly recommend you consult a doctor, particularly if you have any pre-existing health conditions, injuries, or concerns.

Nothing provided through Connor Snow Fitness constitutes medical advice. Our training programmes and nutrition guidance are general fitness coaching, not a substitute for professional medical or dietary advice tailored to your specific health circumstances.

You participate in any training programme, live session, or exercise recommended through this service at your own risk. We'll do our best to coach you safely and appropriately, but we can't be responsible for injuries arising from your participation, particularly where you haven't disclosed relevant health information or haven't followed guidance as instructed.

5. Subscription and payments

• Our coaching package is billed monthly, at the price shown on our packages page at the time you subscribe.
• Payments are processed securely by Stripe. We don't store your card details.
• Your subscription renews automatically each month until you cancel.
• Cancellation: You may cancel your subscription at any time, through your account's billing portal. There's no notice period — your subscription keeps running, and you keep full access, until the end of the period you've already paid for, then it ends and billing stops. You can resume a subscription you've cancelled at any point before then.
• Refunds: By subscribing, you're asking for your coaching to start straight away, during the 14-day cancellation period. If you cancel within those 14 days, you'll pay for the coaching you've received up to that point and the rest of what you've paid will be refunded. Outside that 14-day window, or for a billing cycle that's already run its course, we don't offer refunds.

Missed and late-cancelled sessions

Live 1-1 training sessions must be cancelled or rescheduled at least 24 hours in advance. If you cancel with less than 24 hours' notice, or don't attend a scheduled session, you'll be charged for that session in full and it will not be rescheduled.

If you arrive more than 15 minutes late to a session, the session will be treated as cancelled — you'll be charged for it in full and it will not be rescheduled.

We may waive this fee at our discretion in genuine emergencies — for example, a medical emergency or a bereavement.

6. Your account

You're responsible for keeping your login details secure and for all activity under your account. Let us know immediately if you believe your account has been accessed without your permission.

Please provide accurate information, particularly regarding your health and fitness background — this directly affects how safely and effectively we can coach you.

7. Acceptable use

Please use the platform respectfully. Don't attempt to disrupt the service, access other clients' data, or use the platform for anything unlawful.

8. Intellectual property

Training programmes, nutrition guidance, and other content we provide are for your personal use only. Please don't share, resell, or redistribute this content without our permission.

9. Limitation of liability

To the extent permitted by law, Connor Snow Fitness isn't liable for indirect or consequential losses arising from your use of the service. Nothing in these terms limits liability for death or personal injury caused by negligence, or any liability that can't legally be excluded.

10. Ending your subscription

You may cancel your subscription at any time, as described in section 5 — you keep access until the end of your current paid period. We may suspend or end an account that breaches these terms, or for repeated non-payment.

11. Governing law

These terms are governed by the laws of England and Wales.

12. Changes to these terms

We may update these terms from time to time. Continued use of the service after changes means you accept the updated terms.

13. Contact us

Questions about these terms: connorsnow256@gmail.com